What is included:
Note: Expect a delivery time of anywhere from 7-10 business days. Most crystallized designs are custom hand-made and may not be readily available.
What materials are used?
There is different combinations or unique materials that may be used. Usually each item describes what type of material it contains. In some instances, genuine Swarovski crystals may be used, machine cut crystals as well as pearls and other materials.
Are these handmade?
Yes! They are individually custom hand-made per order. Our artists are experienced designers who dedicate more than 5 hours for each device or product.
I noticed there is different prices, aren't they all the same?
Each individual design is created based on the type of material used, such as size of the crystals, the grade of crystals or materials, and the attentiveness to details. We ensure to help customers determine the different price range by the description of each design. Smaller sized crystals will require additional effort as they are more diffcult to apply as well as the amount needed to fill the spaces. Also, when smaller crystals are used, better imagery can be revealed for designs that contain certain shapes and objects. Higher grade crystals provide a better shine and vibrant colors. Crystals such as Swarovski can vary in value depending on how much was applied. Vivid Smoke does not make claims such as "Swarovski-like," or state Swarovski if they are not embedded in our designs unless specified. Swarovski mix represents there is a mixture of genuine Swarovski and other quality materials used.
How long will it take before I receive my order?
Since they are carefully designed and created per item, it can take 7-10 business days. Once completed, we normally ship your order within 24-48hrs. Unfortunately we cannot expedite the order, however depending on the volume of orders, the item may finish before the expected timeframe.
Can I request for a custom design?
We normally can accept custom designs. Certain circumstances, we may decline the order due to the high volume. However, if you have a design in mind, feel free to contact us and we will do our best to cater to your request!
